Shakespeare clinic takes complaints very seriously indeed and aim to ensure that all patients are satisfied with their experience of our services. If patient wishes to make a complaint, their issue will be dealt with courteously and promptly so the matter is resolved as quickly as possible. If you are not happy with any aspect of the service we have provided, please inform a member of staff immediately and we will aim to resolve and explain the matter as quickly and efficiently as possible.
If you wish to make a complaint please ask at reception for our complaint procedure. We have a written policy which covers this procedure and details of our complaints lead, Mrs Janice Potters.
You can also download our policy by clicking on this link.